Pocket Maintenance

  • maintenanceThe mobile working solution for repairs and maintenance

    Delivering a high level of customer satisfaction whilst reducing costs and meeting fuel poverty targets requires modern, flexible technology. Pocket Maintenance is a perfect fit when combined with Repair Scheduler and Fault Locator. Together they create a dynamic, progressive solution for maintenance.

    Pocket Maintenance works in a real time environment with offline capabilities. It is simple to implement and easy to use. Dynamic functionality pulls together a rich array of customer, property and works order data to give operatives comprehensive information at their fingertips.

    Pocket Maintenance is part of the Bamboo range of housing management software. Information and data flows are streamlined making it easy for the business to offer customers a quality repairs and maintenance service with the right operatives in the right place to meet expectations.

  • Product Features

    It’s all about making it easy for operatives to get hold of their job sheet information without lots of paper and phone calls. It is an essential part of a business model that will ultimately drive down costs whilst meeting landlord obligations for repairs and maintenance.

  •  Job Optimisation

    The effective delivery of a maintenance service means keeping track of operatives and making sure they are in the right place at the right time. The real time capability in Pocket Maintenance brings up to the minute information back from operatives to drive forward decisions on capital and reactive repairs programming.

  •  Modern Toolbox

    A mobile app that is linked back to centralised CRM and Property databases are essential in delivering a cost effective, customer focussed repairs service. Operatives can receive comprehensive job sheets and updates in real time delivered direct to their devices providing all the information they need to carry out a repair

     

  •  Outbound Messaging

    Full integration with Repairs scheduler includes outbound text messaging to customers. As soon as an appointment is arranged the customer receives a text message with full details. Further reminders can be sent up to and including the day of the repair being carried out. This is a proven approach to increasing the ratio of appointments made to appointments kept

  •  Time Sheet Recording

    Keeping track of time spent fulfilling repairs and maintenance is an essential part of measuring the effectiveness of the fulfilment team. The Pocket Maintenance app keeps a track of the time an operative or contractor spends from the moment they enter the tenants home through to the completion of the job sheet.
  •  Gas Servicing

    Gas Safety inspections appointments are issued via the scheduling system and can be carried out using the app using the online or offline inspection form. Once the form has been completed, the Safety Certificate is dynamically created. Any follow on works or defects are also captured during the inspection with photographs being automatically fed back to the main property system.

  •  Improved Communications

    With a mobile device that is pushing and pulling information from the main housing management system you can significantly improve communications and visibility between the scheduling team, operatives and tenants. With paper being removed from the process you are also able to increase the integrity of data whilst driving environmental efficiencies.

  • Our Products

  • tenant

    Tenants Online
  • product bamboo copy

    Bamboo
  • product pocket copy

    Pocket Landlord
  • REISGO

     

  • repair

    Repair Scheduler
  • inspector

    Pocket Surveyor